4.4 Quality Structure

Without a good understanding of Quality Structure, it is not possible to build a reliable QA system and the role of each actor may be confused, making it impossible to allocate responsibilities and impairing the system as a whole.


This 9 minutes videos sum-ups how the quality structure should look.

  • Process management and managers
    • Process management
    • Process manager role
  • Who’s who in a quality structure
    • Leadership’s role
    • Different decision-makers’ role
    • The experts’ role
  • The role of the staff for quality objectives
    • The role of the Quality Management Office and its positioning in the structure
    • The team and technical staff qualifications
  • Internal audits
    • What is an internal audit?