4.5 Stakeholder engagement in Quality
Participation of stakeholders in the formal Quality Structures
- Who are the external stakeholders and what is their involvement in the process?
- External stakeholders’ participation in institutional bodies
- What is the external stakeholders’ role in the quality framework
Communication with internal and external stakeholders
- Different types of communication
- What are the most effective communication channels
- Measuring the satisfaction
Public information and transparency
- What is public information and accountability
- What data should be considered public information
Video
This 8 minutes video focused on stakeholeder engagement in Quality
Excercise:
Case Study – What are the actions needed to involve internal and external stakeholders in your institution? (10 minutes)
