4.5 Stakeholder engagement in Quality

Participation of stakeholders in the formal Quality Structures

  • Who are the external stakeholders and what is their involvement in the process?
  • External stakeholders’ participation in institutional bodies
  • What is the external stakeholders’ role in the quality framework

Communication with internal and external stakeholders

  • Different types of communication
  • What are the most effective communication channels
  • Measuring the satisfaction

Public information and transparency

  • What is public information and accountability
  • What data should be considered public information


This 8 minutes video focused on stakeholeder engagement in Quality


Case Study – What are the actions needed to involve internal and external stakeholders in your institution? (10 minutes)